Terms of Business
The following standard terms of business apply to all engagements accepted by Centre for Forensic Neuroscience Limited, a company registered in England and Wales under company number 04493298, with its registered office at Ground Floor Units 6&7, Eastway Business Village, Oliver Place, Preston, Lancashire, United Kingdom, PR2 9WT.
Service Agreement
This Service Agreement sets out the terms of engagement between you, the Client, and Centre for Forensic Neuroscience Limited, a company registered in England and Wales under company number 04493298, with its registered office at Ground Floor Units 6&7, Eastway Business Village, Oliver Place, Preston, Lancashire, United Kingdom, PR2 9WT.
Terms and Conditions of Service
The Client, being the person paying for the polygraph examination, and the Examinee, being the person taking the polygraph examination, confirm that participation in the polygraph examination is voluntary and without threats, promises of immunity or reward, duress, coercion, or force.
Both the Client and the Examinee understand that the Examinee is not required to take the polygraph examination and has the right to seek legal advice or consult any other person before taking the examination or signing any forms.
The Client and Examinee voluntarily request and authorise the Examiner, Centre for Forensic Neuroscience Limited, and its officers or employees, to conduct the polygraph examination. The Client and Examinee also consent to the use of electronic audio and video recording devices during the interview, pre-test phase, in-test phase, and post-test phase for quality assurance, training, evidential, administrative, and compliance purposes.
All recordings, examination data, reports, and related materials shall remain the property of Centre for Forensic Neuroscience Limited. These materials will be handled in accordance with applicable data-protection law, our Privacy Policy, and our legal obligations. Unless otherwise agreed in writing or required for legal, regulatory, safeguarding, contractual, or dispute-resolution purposes, recordings and related data will be deleted from our records within 24 hours after the examination is conducted.
The Client and Examinee consent to the Examiner asking such questions during the pre-examination interview, the examination itself, and any post-examination interview as the Examiner considers reasonably necessary to assess the Examinee's suitability for testing, basic honesty and integrity, relevant medical background, and any other matter pertinent to the polygraph examination.
The Examinee voluntarily authorises the Examiner to conduct the polygraph examination and grants permission for the Examiner to attach a blood pressure cuff, electrodermal activity sensors, pneumographs, and any other sensors reasonably required to conduct the examination.
The Examinee consents to the disclosure of the examination outcome, the Examiner's opinion, and any written report to the Client, subject to applicable data-protection law, our Privacy Policy, and any legal obligations that may apply.
The polygraph examination results and the Examiner's opinion may include one or more of the following outcomes: No Significant Reactions / No Deception Indicated; Significant Reactions / Deception Indicated; Inconclusive / No Opinion Formulated, where inconsistent physiological reactions were recorded; or Purposeful Non-Cooperation, where the Examinee did not fully cooperate during the examination process.
All communications and enquiries are treated in strict confidence and handled in accordance with applicable data-protection law. Where Centre for Forensic Neuroscience Limited is instructed by a solicitor or other legal representative, certain communications may be subject to legal professional privilege, depending on the circumstances. Nothing in these Terms should be taken as creating legal professional privilege where it does not otherwise apply by law.
Both the Client and Examinee are expected and required to behave appropriately and professionally from the beginning of the examination process until its conclusion. Threatening or aggressive behaviour, intimidation, shouting or yelling, criminal conduct, harassment, or any behaviour deemed inappropriate, unprofessional, unsafe, or unlawful may result in the immediate termination of the examination. In such circumstances, no refund will be payable.
The Client and Examinee acknowledge that they may not agree with part or all of the polygraph examination results or the Examiner's opinion. Any threatening or aggressive behaviour, intimidation, harassment, criminal conduct, or other inappropriate or unlawful behaviour may be reported to the Police. Centre for Forensic Neuroscience Limited also reserves the right to take appropriate civil action in response to defamatory, malicious, or false statements made about any Examiner, employee, officer, or representative of Centre for Forensic Neuroscience Limited, whether verbally, in writing, online, or otherwise.
The Examinee is expected and required to cooperate fully with the Examiner throughout the entire polygraph examination process. Any conduct that interferes with the testing process may result in immediate termination of the examination. This may include, but is not limited to, manipulative breathing, deliberate coughing, burping, sneezing, facial contortions, swallowing, sniffing, falling asleep, excessive or unusual body movements, deliberate bodily-fluid expulsion, or any other conduct that the Examiner reasonably considers to be non-cooperative, disruptive, unsafe, or inconsistent with proper testing conditions.
The examination process begins at the scheduled appointment start time at our office, serviced office, or other agreed location, and ends with either the verbal presentation of the polygraph examination results or, where requested and agreed, the delivery of a written report by email or postal service.
No additional telephone consultations, follow-up consultations, or other services are included in the examination fee following the examination process, unless expressly agreed in writing.
Retainer Fee and Appointment Confirmation
A retainer fee is required to confirm any appointment. The retainer covers appointment reservation, pre-examination case review, administrative preparation, and Examiner availability. Your appointment is not confirmed until the retainer or agreed fee has been received in full.
For short-notice bookings requested within five working days of the examination date, the full examination fee may be payable at the time of booking.
The remaining balance, where applicable, is due no later than 24 hours before the scheduled appointment, unless otherwise agreed in writing.
Cancellation by the Client
Where the Client cancels an appointment, the following cancellation terms apply:
- Seven or more working days' notice: the retainer fee will be refunded in full, less a reasonable administration charge to cover costs already incurred.
- Three to six working days' notice: fifty per cent of the retainer fee will be refunded, or the full retainer value may be transferred to a rescheduled appointment within sixty days.
- Fewer than three working days' notice: no refund will be issued. The retainer is retained in full to cover preparation, scheduling, and the loss of the reserved appointment.
- Non-attendance: no refund will be issued. Any outstanding balance remains payable.
Where cancellation is due to circumstances genuinely beyond the Client's control, Centre for Forensic Neuroscience Limited will consider the individual circumstances on a case-by-case basis and may, at its sole discretion, offer a partial refund or reschedule the appointment.
In the unlikely event that Centre for Forensic Neuroscience Limited needs to cancel or reschedule an appointment, as much notice as reasonably possible will be given. An alternative date will be offered. If no suitable alternative can be arranged, the retainer fee will be refunded in full.
By making payment, the Client confirms that they have read and understood these Terms, including the cancellation policy, and requests that preparatory work begins immediately.
The total examination cost is non-refundable where the examination is terminated early by the Client, Examinee, or Examiner for any reason relating to conduct, non-cooperation, behaviour, safety, suitability for testing, or any other matter described in these Terms.
Liability
The Client and Examinee acknowledge that a polygraph examination involves the collection and interpretation of physiological data and the provision of a professional opinion. The Client and Examinee understand that they may not agree with the outcome, result, written report, or Examiner's opinion.
To the fullest extent permitted by law, Centre for Forensic Neuroscience Limited, its Examiners, officers, employees, and representatives shall not be liable for any loss, damage, claim, or consequence arising from the Client's or Examinee's reliance on the polygraph examination result, the Examiner's opinion, the written report, or the disclosure of those results in accordance with these Terms.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights that cannot lawfully be excluded, or any liability arising under applicable data-protection law.
Nothing in these Terms affects any rights that the Client or Examinee may have under applicable law.
May 2026